Privacy policy

1. Introduction

Welcome to VEZR ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using VEZR, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal information

When you register and use VEZR, we collect:

• Account Information: Full name, email address, phone number, date of birth
• Driver License Information: License number, issuing country, license photos (for verification)
• Profile Photos: Profile picture and verification photos
• Payment Information: Credit/debit card details (processed securely through Stripe)
• Vehicle Information (for hosts): Car details, license plate, VIN, vehicle photos, insurance information

2.2 Location information

• Precise Location: GPS coordinates to help you find available vehicles nearby
• Trip History: Pickup and drop-off locations
• Address Information: Saved addresses for delivery and pickup preferences

2.3 Usage data

• App activity and interactions
• Search queries and booking history
• Reviews and ratings you provide
• Messages exchanged through in-app chat
• Feed posts and photos you share
• Device information (model, OS version, unique identifiers)

2.4 Photos and media

• Vehicle photos uploaded by hosts
• Trip verification photos (odometer, fuel level, vehicle condition)
• Damage report photos
• Profile photos

2.5 Communications

• Chat messages between users
• Customer support conversations
• Push notification preferences
• Email and SMS communications

3. How We Use Your Information

3.1 Service delivery

• Facilitating car rentals between hosts and renters
• Processing payments and transactions
• Verifying user identity and driver eligibility
• Matching available vehicles with user location
• Enabling communication between users

3.2 Safety and security

• Preventing fraud and unauthorized access
• Investigating and resolving disputes
• Processing damage claims
• Maintaining platform integrity
• Complying with legal obligations

3.3 Improvement and personalization

• Enhancing user experience
• Analyzing usage patterns
• Providing personalized recommendations
• Sending relevant notifications and updates
• Improving search and matching algorithms

4. How We Share Your Information

4.1 With other users

When you book or list a vehicle:

• Hosts see renter's name, profile photo, and ratings
• Renters see host's name, profile photo, ratings, and vehicle location
• Both parties can exchange messages

4.2 With service providers

We share data with trusted third parties:

• Stripe: Payment processing
• Firebase: Authentication and cloud services
• Google Maps: Location services and navigation
• Push Notification Services: Apple Push Notification Service (APNs)

4.3 Legal requirements

We may disclose information:

• To comply with legal obligations
• To respond to lawful requests from authorities
• To protect our rights and property
• To prevent illegal activities

4.4 Business transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Retention

• Active Accounts: We retain your data while your account is active
• Closed Accounts: After account deletion, we may retain certain data for legal compliance (typically 7 years for financial records)
• Communication Logs: Retained for dispute resolution and legal purposes
• Analytics Data: Anonymized data may be retained indefinitely

6. Your Rights and Choices

6.1 Access and update

You can:

• Access your personal information in the app settings
• Update profile information at any time
• Download a copy of your data (contact support)

6.2 Delete your account

You can request account deletion by:

• Going to Settings -> Account -> Delete my account
• Contacting support at: vezr.app@gmail.com

Note: Some information may be retained as required by law.

6.3 Marketing opt-out

• Unsubscribe from emails using the link in each email
• Disable push notifications in app settings
• Adjust notification preferences in your account

6.4 Location services

• Disable location access in your device settings

Note: Location is required for core app functionality

7. Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted is encrypted using SSL/TLS
• Secure Storage: Data stored with encryption at rest
• Payment Security: PCI-DSS compliant payment processing via Stripe
• Access Controls: Limited employee access to personal data
• Regular Audits: Security assessments and monitoring

8. Children's Privacy

VEZR is not intended for users under 18 years old. We do not knowingly collect information from children. Renters must be at least 21 years old with a valid driver's license.

If we discover we have collected information from a minor, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Third-Party Links

Our app may contain links to third-party services (for example, insurance providers and payment processors). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app with an updated "Last Updated" date. Continued use of VEZR after changes constitutes acceptance of the updated policy.

We will notify you of material changes via:

• In-app notification
• Email notification
• Push notification

12. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal data we collect
• Request deletion of your personal data
• Opt-out of the sale of personal data (we do not sell your data)
• Non-discrimination for exercising your rights

To exercise these rights, contact us at: vezr.app@gmail.com

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (right to be forgotten)
• Restrict or object to processing
• Data portability
• Lodge a complaint with your local data protection authority

Legal Basis for Processing:

• Performance of contract
• Legitimate interests
• Legal compliance
• Your consent (where required)

14. Contact Us

15. Consent

For questions or data deletion requests, contact vezr.app@gmail.com.